Terms of Use
Effective Date: 4/01/2025
Welcome to Sway Health (Sway Behavioral Healthcare Inc.), a virtual mental health clinic providing psychiatric services via licensed professionals and digital tools. These Terms and Conditions govern your access to and use of our services, including our website, the Baseline by Sway companion app, and any related communications platforms such as email and SMS.
By accessing our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you may not use our services.
1. Services Provided
Sway Health offers mental health treatment through remote care, including:
Psychiatric evaluations
Medication management
Ongoing telehealth sessions
Access to the Baseline by Sway app for mood tracking, report viewing, and optional sharing of health information with clinicians
2. Eligibility
To use Sway Health’s services, you must:
Be 18 years or older
Be located in a state where we provide care
Agree to abide by all applicable laws and regulations
3. Data Collection and Privacy
We collect personal and health information to deliver safe, effective care. Key details include:
Users may log mood data in the Baseline app
Clinicians may share treatment information, including notes and medication plans, through the app
All data is stored securely and protected in accordance with our Privacy Policy
You control whether to share app data with your clinician
4. Electronic and SMS Communications
By providing your mobile number and opting in, you agree to receive text messages from Sway Health related to your care and account. These may include:
Patients: Appointment reminders, intake instructions, care coordination updates
Website visitors: Responses to inquiries, waitlist notifications
Job applicants: Interview scheduling, onboarding updates
Standard Messaging Disclosures:
Messaging frequency may vary depending on your interaction with us
Message and data rates may apply based on your mobile carrier
You can opt out at any time by replying STOP
For assistance, reply HELP or contact support@swayhealth.co
You may also visit the following pages for more information:
🔗 Privacy Policy
🔗 Terms of Service (this page)
No mobile opt-in or text message consent will ever be shared with third parties or affiliates for marketing purposes.
5. User Responsibilities
When using Sway Health services, you agree to:
Keep your account credentials secure
Provide accurate, truthful information
Use the app and services for lawful purposes only
Not disrupt, misuse, or attempt to gain unauthorized access to our systems
6. Limitations and Disclaimers
Sway Health does not provide emergency care. If you’re in crisis, call 911 or go to the nearest emergency room
Logging mood data or using the Baseline app does not guarantee specific outcomes
While we apply industry-standard security practices, we cannot guarantee absolute data security
7. Termination of Access
Sway Health reserves the right to suspend or terminate your account or services at our discretion, especially in cases of terms violations, disruptive behavior, or security concerns.
8. Changes to These Terms
We may update these Terms and Conditions periodically. When we do:
A revised version will be posted at swayhealth.co/terms-of-use
The updated effective date will be indicated
Continued use of our services after changes constitutes acceptance of the new terms
9. Contact Us
If you have questions or need support regarding these Terms and Conditions, please contact: