Sway Behavioral Healthcare (Brand names: “Sway Health” and “Baseline by Sway”) strives to provide convenient ways to communicate with our patients while maintaining appropriate security and confidentiality of your health information. This form outlines the various methods of electronic communication available and their associated risks and limitations.
Our primary and most secure method of electronic communication is through our patient portal. By consenting to portal usage, you understand that:
The patient portal allows you to:
Portal messages will typically be responded to within 2 business days for private pay patients. Your provider may not reply to portal messages until your next scheduled appointment. The portal should never be used for emergencies or urgent issues requiring immediate attention.
While email communication is convenient, it has significant limitations and risks. By consenting to email communication, you acknowledge that:
If you choose to authorize email communications, we will limit email content to:
Text message communication is limited to:
By consenting to text message communication, you understand that:
You can opt out of receiving text messages at any time by replying “STOP” to any message. For help with text message services, reply “HELP” to any message. Message frequency may vary.
None of these electronic communication methods should be used for emergencies or urgent situations. For emergencies, you should:
We protect PHI using encryption, secure servers, and HIPAA‑compliant processes.
Email is NOT a secure or encrypted method of communication. Emails may be inadvertently sent to the wrong address, intercepted, altered, forwarded, or accessed without authorization. Email should never be used for emergencies or time-sensitive clinical matters. Email content will be limited to appointment reminders, general follow-up questions, and non-urgent administrative matters.
Standard text messaging is NOT secure or encrypted. Messages may be seen by others with access to your phone, and cell phone carriers may store messages. Message delivery cannot be guaranteed. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP. Message frequency may vary.
Voicemail messages may be heard by others. We will limit voicemail content to callback requests and appointment reminders unless otherwise authorized.
